Delete yourFanTide account.
You can ask us to delete your FanTide account and the data in it at any time. You do it from your profile, in the app or in your browser.
How to delete your account
Sign in to FanTide on your phone, or at fantide.app in any browser.
Go to Profile and tap Delete account at the bottom of the page.
Tap Continue to email. Your mail app opens with a request to hello@fantide.africa.
Send the email. It holds your user ID, username, platform and app version, and nothing else.
You’re signed out and your account is frozen until we delete it.
How long it takes
We delete your account by hand within 30 days of your email, and reply to tell you when it’s done. While you wait, the account is frozen: you can sign in, but only to cancel the request or sign out. You can’t make predictions or log moods, and we stop sending you alerts.
Changed your mind?
Sign in before we’ve deleted the account and tap Cancel request. Nothing in your account changes.
What we delete
- Your account: your phone number, name, username and the profile details you added
- Your predictions and Tide Points
- Your mood votes
- The leagues you follow
- Your alert settings, your alerts inbox and the push tokens for your devices
What we keep
- Crowd mood totals for each match. Your votes are removed, but totals already worked out from them stay, with no link to you.
- The email thread with your request, as our record that you asked and that we did it.
- Messages you posted in match chat rooms are stored by our chat provider, Watchers, not in your FanTide account. Email us at hello@fantide.africa about them.
Can’t sign in?
We only act on a request made from inside your account, so nobody else can delete it for you. If you can’t sign in, email hello@fantide.africa and we’ll work it out with you.